Terms & Conditions

Shipping

I am based in Czech Republic and ship my work worldwide.

The shipping costs are calculated by weight of products and country of destination at checkout. If you do not find your country in the selection, please let me know.

Packages are shipped with FedEx (USA), Czech Post, GLS (Europe) or DHL. The delivery time can vary a lot, and it is hard to predict. Depending on the specific country and its current situation (especially during peak shipping seasons). However, most shipments recently have been delivered approximately within:

  • Europe (GLS) 3-5 days after shipping

  • USA (Fed Ex) 5-10 days after shipping, DHL even faster

  • overseas (Czech Post) about 2 weeks after shipping - in some cases up to 6 weeks

  • overseas (DHL) 3-10 days after shipping

*these terms are for informational purposes only

DHL is the fastest shipping method. Anyway, I have not yet fully implemented the price calculation. In some cases, the final shipping costs with DHL may increase — I will always inform you of this and we will discuss all options.
If you prefer DHL but it is not available for your country at checkout, please let me know and I will provide you with further details.

Processing Time

My aim is to have your order dispatched as quickly as possible. Sometimes due to number of orders or timing, it may take up to 5 days from the order confirmation. If you need your order to be shipped out urgently, please don’t hesitate to let me know — I’ll do my best to prioritize it!

Once your order has been shipped, you’ll receive an email notification with the tracking details.

Customs Charges

Please note that some countries may apply customs fees, duties, or taxes. These charges are the responsibility of the buyer and are not included in the item price or shipping cost. I am not able to determine and predict what these charges may be. Please verify these policies with your local customs office before you place an order.

Payment

All payments on this online-shop are made through the Stripe payment gateway. You can pay with all major debit and credit cards or Apple Pay. After completing the payment, you will receive confirmation by email.
If you have a recurring problem with completing a payment, please contact me.

Returns & Refunds

It is very important for me that you are happy with the whole transaction. If there is anything you would like to share, please leave me a message and we can discuss it.

You also may return anything you are not happy with. In that case, please contact me and we will work everything out. Unfortunately I am not able to reimburse shipping costs unless the item is damaged in some way. I will refund you the price of  products and you are responsible for all shipping charges.

I will offer a full refunds if the item get damaged during transport or if the shipment get lost. All packages are tracked and I pack my pots carefully, so it happen very rarely, but unfortunately it cannot be ruled out. If the product arrived in bad condition, please contact me with photos of the damaged pieces and packaging materials (including box). Please also get in touch with me if the shipment get lost or the delivery time seems to be too long.

A part of the shipping costs may be refunded if the final costs are significantly cheaper than the system estimated or if you place more orders which will be shipped as one package.

Contact me regarding returns or refunds

Privacy Policy

This website (www.petrsklenickapottery.com) is hosted on the Squarespace platform, which provides the e-commerce system that allows me to sell my products to you. If you choose to use this service, then you agree to the collection and use of information in relation with our Privacy Policy.

If you have any questions or suggestions regarding the terms and conditions, please contact me.